Rödiger, Kai (2017)
Empathie Im Kundenkontakt : Einflussfaktoren, Erfolgsauswirkungen und Altersunterschiede als Kontextfaktoren.
Technische Universität Darmstadt
Dissertation, Bibliographie

Gerlach, Gisela ; Rödiger, Kai ; Stock, Ruth ; Zacharias, Nicolas (2016)
Salespersons’ Empathy as a Missing Link in the Customer Orientation—Loyalty Chain: An Investigation of Drivers and Age Differences as a Contingency.
In: Journal of Personal Selling & Sales Management, 36 (3)
Artikel, Bibliographie

Gerlach, Gisela ; Rödiger, Kai ; Stock, Ruth ; Zacharias, Nicolas (2016)
Salespersons’ Empathy as a Missing Link in the Customer Orientation–Loyalty Chain: An Investigation of Drivers and Age Differences as a Contingency.
In: Journal of Personal Selling & Sales Management, 36 (3)
Artikel, Bibliographie