Browsen nach Person

Rödiger, Kai :
Empathie Im Kundenkontakt : Einflussfaktoren, Erfolgsauswirkungen und Altersunterschiede als Kontextfaktoren.
Springer Gabler , Wiesbaden
[Dissertation], (2016)

Gerlach, Gisela ; Rödiger, Kai ; Stock, Ruth ; Zacharias, Nicolas :
Salespersons’ Empathy as a Missing Link in the Customer Orientation—Loyalty Chain: An Investigation of Drivers and Age Differences as a Contingency.
In: Journal of Personal Selling & Sales Management, 36 (3) pp. 221-239.
[Artikel], (2016)

Gerlach, Gisela ; Rödiger, Kai ; Stock, Ruth ; Zacharias, Nicolas :
Salespersons’ Empathy as a Missing Link in the Customer Orientation–Loyalty Chain: An Investigation of Drivers and Age Differences as a Contingency.
In: Journal of Personal Selling & Sales Management, 36 (3) pp. 221-239.
[Artikel], (2016)