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Number of items: 2.

Article

Stock, Ruth ; Bednarek, Marei (2014)
As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface.
In: Journal of the Academy of Marketing Science , 42 (4)
Article, Bibliographie

Ph.D. Thesis

Bednarek, Marei (2014)
Der Einfluss des Kundenverhaltens auf die Kundenzufriedenheit : eine Untersuchung des Kundenkontakts aus der Anforderungen-Ressourcen Perspektive.
Technische Universität Darmstadt
Ph.D. Thesis, Bibliographie

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