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As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface

Stock, Ruth and Bednarek, Marei (2014):
As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface.
In: Journal of the Academy of Marketing Science , pp. 400-414, 42, (4), [Online-Edition: http://link.springer.com/article/10.1007/s11747-013-0355-4/f...],
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Item Type: Article
Erschienen: 2014
Creators: Stock, Ruth and Bednarek, Marei
Title: As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface
Language: English
Journal or Publication Title: Journal of the Academy of Marketing Science
Volume: 42
Number: 4
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management
Date Deposited: 26 Feb 2015 08:32
Official URL: http://link.springer.com/article/10.1007/s11747-013-0355-4/f...
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