TU Darmstadt / ULB / TUbiblio

As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface

Stock, Ruth and Bednarek, Marei (2014):
As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface.
In: Journal of the Academy of Marketing Science , 42 (4), pp. 400-414. [Article]

This is the latest version of this item.

Item Type: Article
Erschienen: 2014
Creators: Stock, Ruth and Bednarek, Marei
Title: As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface
Language: English
Journal or Publication Title: Journal of the Academy of Marketing Science
Journal volume: 42
Number: 4
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management
Date Deposited: 26 Feb 2015 08:32
Official URL: http://link.springer.com/article/10.1007/s11747-013-0355-4/f...
Export:
Suche nach Titel in: TUfind oder in Google

Available Versions of this Item

Send an inquiry Send an inquiry

Options (only for editors)
Show editorial Details Show editorial Details