Stock, Ruth and Bednarek, Marei (2014):
As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface.
In: Journal of the Academy of Marketing Science , pp. 400-414, 42, (4), [Online-Edition: http://link.springer.com/article/10.1007/s11747-013-0355-4/f...],
[Article]
This is the latest version of this item.
| Item Type: | Article |
|---|---|
| Erschienen: | 2014 |
| Creators: | Stock, Ruth and Bednarek, Marei |
| Title: | As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface |
| Language: | English |
| Journal or Publication Title: | Journal of the Academy of Marketing Science |
| Volume: | 42 |
| Number: | 4 |
| Divisions: | 01 Department of Law and Economics 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management |
| Date Deposited: | 26 Feb 2015 08:32 |
| Official URL: | http://link.springer.com/article/10.1007/s11747-013-0355-4/f... |
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As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface. (deposited 23 Jan 2014 12:48)
- As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface. (deposited 26 Feb 2015 08:32) [Currently Displayed]
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