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Stock, Ruth and Bednarek, Marei :
As They Sow, so Shall They Reap: Customers’ Influence on Customer Satisfaction at the Customer Interface.
[Online-Edition: http://link.springer.com/article/10.1007/s11747-013-0355-4/f...]
In: Journal of the Academy of Marketing Science , 42 (4) pp. 400-414.
[Article] , (2014)

Bednarek, Marei :
Der Einfluss des Kundenverhaltens auf die Kundenzufriedenheit : eine Untersuchung des Kundenkontakts aus der Anforderungen-Ressourcen Perspektive.
Springer , Berlin u.a.
[Ph.D. Thesis], (2014)

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