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Stock, Ruth and Merkle, Moritz (2018):
Customer Responses to Robotic Innovative Behavior Cues During the Service Encounter.
In: Proceedings of the International Conference on Information Systems 2018, [Article]

Stock, Ruth and Merkle, Moritz (2018):
Can Humanoid Service Robots Perform Better Than Service Employees? A Comparison of Innovative Behavior Cues.
In: Proceedings of the 51st Hawaii International Conference on System Sciences (HICSS), [Article]

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