TU Darmstadt / ULB / TUbiblio

Salespersons’ Empathy as a Missing Link in the Customer Orientation–Loyalty Chain: An Investigation of Drivers and Age Differences as a Contingency

Gerlach, Gisela ; Rödiger, Kai ; Stock, Ruth ; Zacharias, Nicolas (2016)
Salespersons’ Empathy as a Missing Link in the Customer Orientation–Loyalty Chain: An Investigation of Drivers and Age Differences as a Contingency.
In: Journal of Personal Selling & Sales Management, 36 (3)
Article, Bibliographie

Item Type: Article
Erschienen: 2016
Creators: Gerlach, Gisela ; Rödiger, Kai ; Stock, Ruth ; Zacharias, Nicolas
Type of entry: Bibliographie
Title: Salespersons’ Empathy as a Missing Link in the Customer Orientation–Loyalty Chain: An Investigation of Drivers and Age Differences as a Contingency
Language: English
Date: 4 January 2016
Journal or Publication Title: Journal of Personal Selling & Sales Management
Volume of the journal: 36
Issue Number: 3
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management
Date Deposited: 10 Jan 2017 12:57
Last Modified: 03 Jun 2018 21:28
PPN:
Export:
Suche nach Titel in: TUfind oder in Google
Send an inquiry Send an inquiry

Options (only for editors)
Show editorial Details Show editorial Details