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Stock, Ruth Maria (2018):
Can Service Robots Hamper Customer Anger and Aggression After a Service Failure?
In: Proceedings of the International Conference on Information Systems 2018, [Article]
![]() | Up a level |
Stock, Ruth Maria (2018):
Can Service Robots Hamper Customer Anger and Aggression After a Service Failure?
In: Proceedings of the International Conference on Information Systems 2018, [Article]