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Can Service Robots Hamper Customer Anger and Aggression After a Service Failure?

Stock, Ruth Maria (2018):
Can Service Robots Hamper Customer Anger and Aggression After a Service Failure?
In: Proceedings of the International Conference on Information Systems 2018, [Article]

Item Type: Article
Erschienen: 2018
Creators: Stock, Ruth Maria
Title: Can Service Robots Hamper Customer Anger and Aggression After a Service Failure?
Language: English
Journal or Publication Title: Proceedings of the International Conference on Information Systems 2018
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management
Date Deposited: 15 Jan 2019 10:45
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