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Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral

Stock, Ruth and de Jong, Ad and Zacharias, Nicolas (2017):
Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral.
In: Journal of Product Innovation Management, pp. 223-245, 34, (2), [Article]

Item Type: Article
Erschienen: 2017
Creators: Stock, Ruth and de Jong, Ad and Zacharias, Nicolas
Title: Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral
Language: English
Journal or Publication Title: Journal of Product Innovation Management
Volume: 34
Number: 2
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Innovation & Enrepreneurial Marketing
Date Deposited: 15 Dec 2017 13:52
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