Stock, Ruth and de Jong, Ad and Zacharias, Nicolas (2017):
Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral.
In: Journal of Product Innovation Management, 34 (2), pp. 223-245. [Article]
Item Type: | Article |
---|---|
Erschienen: | 2017 |
Creators: | Stock, Ruth and de Jong, Ad and Zacharias, Nicolas |
Title: | Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral |
Language: | English |
Journal or Publication Title: | Journal of Product Innovation Management |
Journal volume: | 34 |
Number: | 2 |
Divisions: | 01 Department of Law and Economics 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Innovation & Enrepreneurial Marketing |
Date Deposited: | 15 Dec 2017 13:52 |
Export: | |
Suche nach Titel in: | TUfind oder in Google |
![]() |
Send an inquiry |
Options (only for editors)
![]() |
Show editorial Details |