Stock, Ruth and de Jong, Ad and Zacharias, Nicolas (2017):
Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral.
In: Journal of Product Innovation Management, pp. 223-245, 34, (2), [Article]
| Item Type: | Article |
|---|---|
| Erschienen: | 2017 |
| Creators: | Stock, Ruth and de Jong, Ad and Zacharias, Nicolas |
| Title: | Frontline Employees’ Innovative Service Behavior as Key to Customer Loyalty: Insights into FLEs’ Resource Gain Spiral |
| Language: | English |
| Journal or Publication Title: | Journal of Product Innovation Management |
| Volume: | 34 |
| Number: | 2 |
| Divisions: | 01 Department of Law and Economics 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Department of Marketing & Human Resource Management 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Innovation & Enrepreneurial Marketing |
| Date Deposited: | 15 Dec 2017 13:52 |
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