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Geissbühler, M. and Hassenzahl, Marc and Beu, A. (2003):
Das Usability Service Model der Swiss Re.
In: User Interface Tuning : Benutzungsschnittstellen menschlich gestalten / Joachim Machate ... (Hrsg.) Frankfurt : Software & Support Verl., 2003, S. 123-126, [Article]

Beu, A. and Hassenzahl, Marc and Geissbühler, M. (2002):
"Quality in Use" : the usability service model of Swiss Re.
Swindon, British Computer Soc., In: Proceedings of the first European Usability Professionals Association Conference <1, 2002, London>. Hrsg.: M. Maguire; K. Adeboye. - Swindon: British Computer Soc., 2002, S. 115-120, [Conference or Workshop Item]

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