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Englisch
Sakao, T. ; Birkhofer, H. ; Panshef, V. ; Dörsam, Edgar (2009)
An effective and efficient method to design services: empirical study for services by an investment-machine manufacturer.
In: International Journal of Internet Manufacturing and Services, 2 (1)
Artikel, Bibliographie
Panshef, V. ; Dörsam, Edgar ; Sakao, Tomohiko ; Birkhofer, Herbert (2008)
Value-Chain-Oriented Service Development by Means
of a ‘Two-Channel Service Model’.
In: Int. J. of Services Technology and Management (IJSTM)
Artikel, Bibliographie
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