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Sakao, T. and Birkhofer, H. and Panshef, V. and Dörsam, Edgar (2009):
An effective and efficient method to design services: empirical study for services by an investment-machine manufacturer.
In: International Journal of Internet Manufacturing and Services, (1), 2. pp. 95-110, [Article]

Panshef, V. and Dörsam, Edgar and Sakao, Tomohiko and Birkhofer, Herbert (2008):
Value-Chain-Oriented Service Development by Means of a ‘Two-Channel Service Model’.
In: Int. J. of Services Technology and Management (IJSTM), [Article]

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