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Sakao, T. and Birkhofer, H. and Panshef, V. and Dörsam, Edgar :
An effective and efficient method to design services: empirical study for services by an investment-machine manufacturer.
In: International Journal of Internet Manufacturing and Services, 2 (1) pp. 95-110.
[Article] , (2009)

Panshef, V. and Dörsam, Edgar and Sakao, Tomohiko and Birkhofer, Herbert :
Value-Chain-Oriented Service Development by Means of a ‘Two-Channel Service Model’.
In: Int. J. of Services Technology and Management (IJSTM)
[Article] , (2008)

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