Artikel

Stelzer, Anselmo ; Englert, Frank ; Hörold, Stephan ; Mayas, Cindy (2016)
Improving service quality in public transportation systems using automated customer feedback.
In: Transportation Research Part E: Logistics and Transportation Review, 89
Artikel, Bibliographie

Buchkapitel

Mayas, Cindy ; Hörold, Stephan ; Stelzer, Anselmo ; Englert, Frank ; Krömker, Heidi
Hrsg.: Abascal González, Julio ; Barbosa, Simone ; Fetter, Mirko ; Gross, Tom ; Palanque, Philippe ; Winckler, Marco (2015)
Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport.
In: Human-computer interaction - INTERACT 2015
Buchkapitel, Bibliographie

Stelzer, Anselmo ; Englert, Frank ; Hörold, Stephan ; Mayas, Cindy
Hrsg.: IEEE (2014)
Using Customer Feedback in Public Transportation Systems.
In: Advanced Logistics and Transport (ICALT), 2014 International Conference on
Buchkapitel, Bibliographie