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Improving service quality in public transportation systems using automated customer feedback

Stelzer, Anselmo ; Englert, Frank ; Hörold, Stephan ; Mayas, Cindy (2016):
Improving service quality in public transportation systems using automated customer feedback.
In: Transportation Research Part E: Logistics and Transportation Review, 89, pp. 259–271. ISSN 1366-5545,
[Article]

Item Type: Article
Erschienen: 2016
Creators: Stelzer, Anselmo ; Englert, Frank ; Hörold, Stephan ; Mayas, Cindy
Title: Improving service quality in public transportation systems using automated customer feedback
Language: English
Journal or Publication Title: Transportation Research Part E: Logistics and Transportation Review
Journal Volume: 89
Divisions: 13 Department of Civil and Environmental Engineering Sciences > Institutes of Transportation > Institute for Railroad Systems and Technology
13 Department of Civil and Environmental Engineering Sciences > Institutes of Transportation
13 Department of Civil and Environmental Engineering Sciences
Date Deposited: 01 Aug 2016 05:53
URL / URN: http://www.sciencedirect.com/science/article/pii/S1366554515...
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