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Number of items: 3.

Stelzer, Anselmo and Englert, Frank and Hörold, Stephan and Mayas, Cindy (2016):
Improving service quality in public transportation systems using automated customer feedback.
In: Transportation Research Part E: Logistics and Transportation Review, pp. 259–271, 89, ISSN 1366-5545,
[Online-Edition: http://www.sciencedirect.com/science/article/pii/S1366554515...],
[Article]

Mayas, Cindy and Hörold, Stephan and Stelzer, Anselmo and Englert, Frank and Krömker, Heidi
Abascal González, Julio and Barbosa, Simone and Fetter, Mirko and Gross, Tom and Palanque, Philippe and Winckler, Marco (eds.) (2015):
Evaluation of Dispatcher Requirements on Automated Customer Feedback in Public Transport.
In: Human-computer interaction - INTERACT 2015, Cham, Springer, pp. 537-541, [Online-Edition: http://www.springerprofessional.de/056---evaluation-of-dispa...],
[Book Section]

Stelzer, Anselmo and Englert, Frank and Hörold, Stephan and Mayas, Cindy
IEEE (Corporate Creator) (2014):
Using Customer Feedback in Public Transportation Systems.
In: Advanced Logistics and Transport (ICALT), 2014 International Conference on , pp. 42-47, [Online-Edition: http://ieeexplore.ieee.org/stamp/stamp.jsp?tp=&arnumber=6864...],
[Book Section]

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