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Hassenzahl, Marc and Hofvenschiöld, E. (2003):
"if it doesn't feel right, who cares if it works? oder Muss Software mehr als nur gebrauchstauglich sein?
Stuttgart, German Chapter der Usability Professionals Association, In: Usability professionals 2003 : Berichtband des ersten Workshops des German Chapters der Usability Professionals Association / Matthias Peissner ... (Hrsg.).- Stuttgart : German Chapter der Usability Professionals Association, 2003, S. 135-138, [Conference or Workshop Item]

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