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Let’s Connect to Keep the Distance: How SMEs Leverage Information and Communication Technologies to Address the COVID-19 Crisis

Wendt, Charlotte ; Adam, Martin ; Benlian, Alexander ; Kraus, Sascha (2022)
Let’s Connect to Keep the Distance: How SMEs Leverage Information and Communication Technologies to Address the COVID-19 Crisis.
In: Information Systems Frontiers, 24 (4)
doi: 10.1007/s10796-021-10210-z
Artikel, Bibliographie

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Kurzbeschreibung (Abstract)

COVID-19 caused significant challenges for small and medium-sized enterprises (SMEs) in the event industry. To address these challenges, many SMEs leveraged information and communication technologies (ICTs), with some even emerging strengthened from the crisis. Drawing on the technology-organization-environment framework and technology-affordances-and-constraints theory, we investigate the adoption of ICTs as a crisis response strategy in 10 SMEs in the German business event (e.g., corporate events, conferences) industry. Our findings reveal that ICT adoption not only depends on rational decisions based on organizational, environmental, and technological characteristics, but also on these dimensions’ interrelationship and the specific ICTs’ affordances and constraints. Introducing readily available ICTs (e.g., video-conferencing) has significant potential in addressing physical distancing in the short and medium term, while more sophisticated ICTs (e.g., virtual reality) are more likely to gain importance in the long term. Thus, we expand our understanding of organizational technology adoption and ICT-enabled crisis response strategies in SMEs.

Typ des Eintrags: Artikel
Erschienen: 2022
Autor(en): Wendt, Charlotte ; Adam, Martin ; Benlian, Alexander ; Kraus, Sascha
Art des Eintrags: Bibliographie
Titel: Let’s Connect to Keep the Distance: How SMEs Leverage Information and Communication Technologies to Address the COVID-19 Crisis
Sprache: Englisch
Publikationsjahr: August 2022
Ort: Dordrecht
Verlag: Springer Science
Titel der Zeitschrift, Zeitung oder Schriftenreihe: Information Systems Frontiers
Jahrgang/Volume einer Zeitschrift: 24
(Heft-)Nummer: 4
DOI: 10.1007/s10796-021-10210-z
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Kurzbeschreibung (Abstract):

COVID-19 caused significant challenges for small and medium-sized enterprises (SMEs) in the event industry. To address these challenges, many SMEs leveraged information and communication technologies (ICTs), with some even emerging strengthened from the crisis. Drawing on the technology-organization-environment framework and technology-affordances-and-constraints theory, we investigate the adoption of ICTs as a crisis response strategy in 10 SMEs in the German business event (e.g., corporate events, conferences) industry. Our findings reveal that ICT adoption not only depends on rational decisions based on organizational, environmental, and technological characteristics, but also on these dimensions’ interrelationship and the specific ICTs’ affordances and constraints. Introducing readily available ICTs (e.g., video-conferencing) has significant potential in addressing physical distancing in the short and medium term, while more sophisticated ICTs (e.g., virtual reality) are more likely to gain importance in the long term. Thus, we expand our understanding of organizational technology adoption and ICT-enabled crisis response strategies in SMEs.

Freie Schlagworte: Technology-organization-environment framework, Technology-affordances-and-constraints theory, Information and communication technologies, SME, Crisis response, COVID-19
Zusätzliche Informationen:

Part of a collection: Special Issue: Innovate Technologies and Small-Medium Sized Enterprises in Times of Crisis

Sachgruppe der Dewey Dezimalklassifikatin (DDC): 000 Allgemeines, Informatik, Informationswissenschaft > 004 Informatik
300 Sozialwissenschaften > 330 Wirtschaft
300 Sozialwissenschaften > 380 Handel, Kommunikation, Verkehr
Fachbereich(e)/-gebiet(e): 01 Fachbereich Rechts- und Wirtschaftswissenschaften
01 Fachbereich Rechts- und Wirtschaftswissenschaften > Betriebswirtschaftliche Fachgebiete
01 Fachbereich Rechts- und Wirtschaftswissenschaften > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services
Hinterlegungsdatum: 21 Dez 2024 18:30
Letzte Änderung: 21 Dez 2024 18:30
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