Stock-Homburg, Ruth ; Heitlinger, Lea (2023)
One Size Does Not Fit All: Developing Robot User Types for Office Robots.
International Conference on Human-Computer Interaction. Copenhagen/virtual (July 23-28, 2023)
doi: 10.1007/978-3-031-35602-5_15
Konferenzveröffentlichung, Bibliographie
Kurzbeschreibung (Abstract)
Office robots can be a solution to the shortage of skilled workers in certain areas. They perform tasks automatically and work around the clock. Examples of tasks performed by these robots include data processing, clerical work, and administrative tasks. We propose five types of robot users based on interviews after real-life use cases of an office robot. We investigate these types in an online study that shows relevant patterns associated with each type and first indications of type distribution. By using these individual robot user types, organizations can tailor robot implementation to their workforce and create ideal human-robot interactions in the workplace.
| Typ des Eintrags: | Konferenzveröffentlichung |
|---|---|
| Erschienen: | 2023 |
| Autor(en): | Stock-Homburg, Ruth ; Heitlinger, Lea |
| Art des Eintrags: | Bibliographie |
| Titel: | One Size Does Not Fit All: Developing Robot User Types for Office Robots |
| Sprache: | Englisch |
| Publikationsjahr: | 28 Juli 2023 |
| Ort: | Cham |
| Verlag: | Springer |
| Buchtitel: | Human-Computer Interaction : Thematic Area, HCI 2023, Held as Part of the 25th HCI International Conference, HCII 2023, Copenhagen, Denmark, July 23–28, 2023, Proceedings, Part III |
| Reihe: | Lecture Notes in Computer Science |
| Band einer Reihe: | 14013 |
| Veranstaltungstitel: | International Conference on Human-Computer Interaction |
| Veranstaltungsort: | Copenhagen/virtual |
| Veranstaltungsdatum: | July 23-28, 2023 |
| DOI: | 10.1007/978-3-031-35602-5_15 |
| URL / URN: | https://link.springer.com/chapter/10.1007/978-3-031-35602-5_... |
| Kurzbeschreibung (Abstract): | Office robots can be a solution to the shortage of skilled workers in certain areas. They perform tasks automatically and work around the clock. Examples of tasks performed by these robots include data processing, clerical work, and administrative tasks. We propose five types of robot users based on interviews after real-life use cases of an office robot. We investigate these types in an online study that shows relevant patterns associated with each type and first indications of type distribution. By using these individual robot user types, organizations can tailor robot implementation to their workforce and create ideal human-robot interactions in the workplace. |
| Fachbereich(e)/-gebiet(e): | 01 Fachbereich Rechts- und Wirtschaftswissenschaften 01 Fachbereich Rechts- und Wirtschaftswissenschaften > Betriebswirtschaftliche Fachgebiete 01 Fachbereich Rechts- und Wirtschaftswissenschaften > Betriebswirtschaftliche Fachgebiete > Fachgebiet Marketing & Personalmanagement |
| Hinterlegungsdatum: | 02 Aug 2023 09:31 |
| Letzte Änderung: | 04 Aug 2023 05:24 |
| PPN: | 51007944X |
| Export: | |
| Suche nach Titel in: | TUfind oder in Google |
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