Artikel

Sakao, Tomohiko ; Birkhofer, Herbert ; Panshef, Veselin ; Dörsam, Edgar (2009)
An effective and efficient method to design services: empirical study for services by an investment-machine manufacturer.
In: Int. J. Internet Manufacturing and Services
Artikel, Bibliographie

Buchkapitel

Sakao, Tomohiko ; Panshef, Veselin ; Dörsam, Edgar (2009)
Addressing Uncertainty of PSS for Value-Chain Oriented Service Development.
In: Introduction to Product/Service-System Design
Buchkapitel, Bibliographie