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Sakao, Tomohiko and Panshef, Veselin and Dörsam, Edgar :
Addressing Uncertainty of PSS for Value-Chain Oriented Service Development.
In: Introduction to Product/Service-System Design. Springer-Verlag, London , pp. 137-157. ISBN 978-1-84882-908-4; e-ISBN: 978-1-84882-909-1
[Book Section] , (2009)

Sakao, Tomohiko and Birkhofer, Herbert and Panshef, Veselin and Dörsam, Edgar :
An effective and efficient method to design services: empirical study for services by an investment-machine manufacturer.
In: Int. J. Internet Manufacturing and Services
[Article] , (2009)

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