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Sakao, Tomohiko and Panshef, Veselin and Dörsam, Edgar (2009):
Addressing Uncertainty of PSS for Value-Chain Oriented Service Development.
In: Introduction to Product/Service-System Design, London, Springer-Verlag, pp. 137-157, [Book Section]

Sakao, Tomohiko and Birkhofer, Herbert and Panshef, Veselin and Dörsam, Edgar (2009):
An effective and efficient method to design services: empirical study for services by an investment-machine manufacturer.
In: Int. J. Internet Manufacturing and Services, [Article]

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