Haunschild, Jasmin ; Kaufhold, Marc-André ; Reuter, Christian (2020)
Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany.
15. Internationale Tagung Wirtschaftsinformatik - Community Tracks. Potsdam, Germany (08.-11.03.2020)
doi: 10.30844/wi_2020_o2-haunschild
Konferenzveröffentlichung, Bibliographie
Kurzbeschreibung (Abstract)
Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.
| Typ des Eintrags: | Konferenzveröffentlichung |
|---|---|
| Erschienen: | 2020 |
| Autor(en): | Haunschild, Jasmin ; Kaufhold, Marc-André ; Reuter, Christian |
| Art des Eintrags: | Bibliographie |
| Titel: | Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany |
| Sprache: | Englisch |
| Publikationsjahr: | 2 April 2020 |
| Verlag: | GITO mbH Verlag für Industrielle Informationstechnik und Organisation |
| Titel der Zeitschrift, Zeitung oder Schriftenreihe: | Proceedings of the International Conference on Wirtschaftsinformatik (WI) |
| Buchtitel: | Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020 : Entwicklungen, Chancen und Herausforderungen der Digitalisierung : WI 2020 : Community Tracks |
| Veranstaltungstitel: | 15. Internationale Tagung Wirtschaftsinformatik - Community Tracks |
| Veranstaltungsort: | Potsdam, Germany |
| Veranstaltungsdatum: | 08.-11.03.2020 |
| DOI: | 10.30844/wi_2020_o2-haunschild |
| Kurzbeschreibung (Abstract): | Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences. |
| Freie Schlagworte: | Social Media, Emergency Management, Police Departments, Use and Expectations, Quantitative Research, X3, A-Paper, CORE-C, Crisis, MAKI, SecUrban, VHB-C,WKWI-A, emergenCITY, emergenCity_SG, emergenCITY_INF |
| Zusätzliche Informationen: | Gewinner des "Best Paper Social Impact Award", AIS Electronic Library (AISel); Erstveröffentlichung |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) DFG-Sonderforschungsbereiche (inkl. Transregio) DFG-Sonderforschungsbereiche (inkl. Transregio) > Sonderforschungsbereiche Profilbereiche Profilbereiche > Cybersicherheit (CYSEC) LOEWE LOEWE > LOEWE-Zentren LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy LOEWE > LOEWE-Zentren > emergenCITY Zentrale Einrichtungen Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS) DFG-Sonderforschungsbereiche (inkl. Transregio) > Sonderforschungsbereiche > SFB 1053: MAKI – Multi-Mechanismen-Adaption für das künftige Internet |
| TU-Projekte: | HMWK|III L6-519/03/05.001-(0016)|emergenCity TP Bock |
| Hinterlegungsdatum: | 06 Apr 2020 12:52 |
| Letzte Änderung: | 04 Mär 2022 11:42 |
| PPN: | |
| Export: | |
| Suche nach Titel in: | TUfind oder in Google |
 |
Frage zum Eintrag |
Optionen (nur für Redakteure)
 |
Redaktionelle Details anzeigen |
Drucken
Impressum