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Who Will Drive Automated Vehicles? - Usability Context Analysis and Design Guidelines for Future Control Centers for Automated Vehicle Traffic

Schwindt, Sarah ; Heller, Adrian ; Theobald, Nina ; Abendroth, Bettina (2023)
Who Will Drive Automated Vehicles? - Usability Context Analysis and Design Guidelines for Future Control Centers for Automated Vehicle Traffic.
AHFE International Conference on Physical Ergonomics and Human Factors. San Francisco (20.07.2023 – 24.07.2023)
doi: 10.54941/ahfe1003796
Conference or Workshop Item, Bibliographie

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Abstract

In order to create framework conditions for the introduction of highly or fully automated vehicles in Germany, the Federal Ministry of Transport and Digital Infrastructure has drafted a bill to amend the Road Traffic Act and the Compulsory Insurance Act. A key aspect of the bill on automated driving is the introduction of Technical Supervision. This serves as a fallback level and must be able to intervene from the Control Center if necessary. Since future Control Centers for automated vehicles will differ significantly from existing Control Centers in other contexts, an appropriate distribution of tasks between the Technical Supervision and the automated vehicle on the one hand, and between the personnel within the Control Center on the other hand, must first be found. Therefore, this paper describes the requirements for framework conditions, work contents and processes, the necessary tools and the qualification of the employeesof future Control Centers, which were identified on the basis of an analysis of the context of use. Since an analysis of existing systems and the participation of actual Technical Supervisors is not possible due to not yet existing Control Centers for highly or fully automated vehicles, the analysis is based on a systematic literature review and an expert workshop.

Item Type: Conference or Workshop Item
Erschienen: 2023
Creators: Schwindt, Sarah ; Heller, Adrian ; Theobald, Nina ; Abendroth, Bettina
Type of entry: Bibliographie
Title: Who Will Drive Automated Vehicles? - Usability Context Analysis and Design Guidelines for Future Control Centers for Automated Vehicle Traffic
Language: English
Date: July 2023
Place of Publication: New York
Publisher: AHFE Open Access
Book Title: Human Factors in Transportation : Proceedings of the 14th International Conference on Applied Human Factors and Ergonomics
Series: Open Access Science in Human Factors Engineering and Human Centered Computing
Series Volume: 95
Event Title: AHFE International Conference on Physical Ergonomics and Human Factors
Event Location: San Francisco
Event Dates: 20.07.2023 – 24.07.2023
DOI: 10.54941/ahfe1003796
Corresponding Links:
Abstract:

In order to create framework conditions for the introduction of highly or fully automated vehicles in Germany, the Federal Ministry of Transport and Digital Infrastructure has drafted a bill to amend the Road Traffic Act and the Compulsory Insurance Act. A key aspect of the bill on automated driving is the introduction of Technical Supervision. This serves as a fallback level and must be able to intervene from the Control Center if necessary. Since future Control Centers for automated vehicles will differ significantly from existing Control Centers in other contexts, an appropriate distribution of tasks between the Technical Supervision and the automated vehicle on the one hand, and between the personnel within the Control Center on the other hand, must first be found. Therefore, this paper describes the requirements for framework conditions, work contents and processes, the necessary tools and the qualification of the employeesof future Control Centers, which were identified on the basis of an analysis of the context of use. Since an analysis of existing systems and the participation of actual Technical Supervisors is not possible due to not yet existing Control Centers for highly or fully automated vehicles, the analysis is based on a systematic literature review and an expert workshop.

Uncontrolled Keywords: control center, technical supervisor, dispatcher, teleoperator, automated vehicle fleet
Divisions: 16 Department of Mechanical Engineering
16 Department of Mechanical Engineering > Ergonomics (IAD)
Date Deposited: 18 Jul 2023 05:59
Last Modified: 22 Nov 2023 09:49
PPN: 509763146
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