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Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany

Haunschild, Jasmin ; Kaufhold, Marc-André ; Reuter, Christian (2020)
Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany.
15. Internationale Tagung Wirtschaftsinformatik - Community Tracks. Potsdam, Germany (08.-11.03.2020)
doi: 10.30844/wi_2020_o2-haunschild
Conference or Workshop Item, Bibliographie

Abstract

Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.

Item Type: Conference or Workshop Item
Erschienen: 2020
Creators: Haunschild, Jasmin ; Kaufhold, Marc-André ; Reuter, Christian
Type of entry: Bibliographie
Title: Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany
Language: English
Date: 2 April 2020
Publisher: GITO mbH Verlag für Industrielle Informationstechnik und Organisation
Journal or Publication Title: Proceedings of the International Conference on Wirtschaftsinformatik (WI)
Book Title: Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020 : Entwicklungen, Chancen und Herausforderungen der Digitalisierung : WI 2020 : Community Tracks
Event Title: 15. Internationale Tagung Wirtschaftsinformatik - Community Tracks
Event Location: Potsdam, Germany
Event Dates: 08.-11.03.2020
DOI: 10.30844/wi_2020_o2-haunschild
Abstract:

Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.

Uncontrolled Keywords: Social Media, Emergency Management, Police Departments, Use and Expectations, Quantitative Research, X3, A-Paper, CORE-C, Crisis, MAKI, SecUrban, VHB-C,WKWI-A, emergenCITY, emergenCity_SG, emergenCITY_INF
Additional Information:

Gewinner des "Best Paper Social Impact Award", AIS Electronic Library (AISel); Erstveröffentlichung

Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
DFG-Collaborative Research Centres (incl. Transregio)
DFG-Collaborative Research Centres (incl. Transregio) > Collaborative Research Centres
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
LOEWE > LOEWE-Zentren > emergenCITY
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
DFG-Collaborative Research Centres (incl. Transregio) > Collaborative Research Centres > CRC 1053: MAKI – Multi-Mechanisms Adaptation for the Future Internet
TU-Projects: HMWK|III L6-519/03/05.001-(0016)|emergenCity TP Bock
Date Deposited: 06 Apr 2020 12:52
Last Modified: 04 Mar 2022 11:42
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