Haunschild, Jasmin ; Kaufhold, Marc-André ; Reuter, Christian (2020):
Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany.
In: Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020 : Entwicklungen, Chancen und Herausforderungen der Digitalisierung : WI 2020 : Community Tracks, pp. 1545-1560,
GITO mbH Verlag für Industrielle Informationstechnik und Organisation, 15. Internationale Tagung Wirtschaftsinformatik - Community Tracks, Potsdam, Germany, 08.-11.03.2020, ISBN 978-3-95545-335-0,
DOI: 10.30844/wi_2020_o2-haunschild,
[Conference or Workshop Item]
Abstract
Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.
Item Type: | Conference or Workshop Item |
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Erschienen: | 2020 |
Creators: | Haunschild, Jasmin ; Kaufhold, Marc-André ; Reuter, Christian |
Title: | Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany |
Language: | English |
Abstract: | Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences. |
Journal or Publication Title: | Proceedings of the International Conference on Wirtschaftsinformatik (WI) |
Book Title: | Proceedings der 15. Internationalen Tagung Wirtschaftsinformatik 2020 : Entwicklungen, Chancen und Herausforderungen der Digitalisierung : WI 2020 : Community Tracks |
Publisher: | GITO mbH Verlag für Industrielle Informationstechnik und Organisation |
ISBN: | 978-3-95545-335-0 |
Uncontrolled Keywords: | Social Media, Emergency Management, Police Departments, Use and Expectations, Quantitative Research, X3, A-Paper, CORE-C, Crisis, MAKI, SecUrban, VHB-C,WKWI-A, emergenCITY, emergenCity_SG, emergenCITY_INF |
Divisions: | 20 Department of Computer Science 20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC) DFG-Collaborative Research Centres (incl. Transregio) DFG-Collaborative Research Centres (incl. Transregio) > Collaborative Research Centres Profile Areas Profile Areas > Cybersecurity (CYSEC) LOEWE LOEWE > LOEWE-Zentren LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy LOEWE > LOEWE-Zentren > emergenCITY Zentrale Einrichtungen Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS) DFG-Collaborative Research Centres (incl. Transregio) > Collaborative Research Centres > CRC 1053: MAKI – Multi-Mechanisms Adaptation for the Future Internet |
TU-Projects: | HMWK|III L6-519/03/05.001-(0016)|emergenCity TP Bock |
Event Title: | 15. Internationale Tagung Wirtschaftsinformatik - Community Tracks |
Event Location: | Potsdam, Germany |
Event Dates: | 08.-11.03.2020 |
Date Deposited: | 06 Apr 2020 12:52 |
DOI: | 10.30844/wi_2020_o2-haunschild |
Additional Information: | Gewinner des "Best Paper Social Impact Award", AIS Electronic Library (AISel); Erstveröffentlichung |
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