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Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries

Reuter, Christian ; Ludwig, Thomas ; Friberg, Therese ; Pratzler-Wanczura, Sylvia ; Gizikis, Alexis (2015)
Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries.
In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 7 (2)
doi: 10.4018/IJISCRAM.2015040103
Artikel, Bibliographie

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Kurzbeschreibung (Abstract)

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them - or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Typ des Eintrags: Artikel
Erschienen: 2015
Autor(en): Reuter, Christian ; Ludwig, Thomas ; Friberg, Therese ; Pratzler-Wanczura, Sylvia ; Gizikis, Alexis
Art des Eintrags: Bibliographie
Titel: Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries
Sprache: Englisch
Publikationsjahr: April 2015
Titel der Zeitschrift, Zeitung oder Schriftenreihe: International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Jahrgang/Volume einer Zeitschrift: 7
(Heft-)Nummer: 2
DOI: 10.4018/IJISCRAM.2015040103
URL / URN: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=1...
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Kurzbeschreibung (Abstract):

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them - or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Freie Schlagworte: CSCW,EmerGent,HCI,SMO
Fachbereich(e)/-gebiet(e): 20 Fachbereich Informatik
20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC)
Hinterlegungsdatum: 08 Jan 2019 13:29
Letzte Änderung: 03 Jul 2024 02:37
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