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Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries

Reuter, Christian ; Ludwig, Thomas ; Friberg, Therese ; Pratzler-Wanczura, Sylvia ; Gizikis, Alexis (2015)
Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries.
In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 7 (2)
doi: 10.4018/IJISCRAM.2015040103
Article, Bibliographie

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Abstract

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them - or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Item Type: Article
Erschienen: 2015
Creators: Reuter, Christian ; Ludwig, Thomas ; Friberg, Therese ; Pratzler-Wanczura, Sylvia ; Gizikis, Alexis
Type of entry: Bibliographie
Title: Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries
Language: English
Date: April 2015
Journal or Publication Title: International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Volume of the journal: 7
Issue Number: 2
DOI: 10.4018/IJISCRAM.2015040103
URL / URN: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=1...
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Abstract:

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them - or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Uncontrolled Keywords: CSCW,EmerGent,HCI,SMO
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:29
Last Modified: 03 Jul 2024 02:37
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