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Shimomura, Y. and Sakao, T. and Raggi, A. and Petti, L. (2006):
Proposal of a Service Design Process Model based on Service Engineering.
In: Tools and methods of competitive engineering : proceedings of the Sixth International Symposium on Tools and Methods of Competitive Engineering - TMCE 2006, April 18 - 22, Ljubljana, Slovenia / ed. by Imre Horváth ..., S. 1235-1236 und S.1665-1676 ISBN:, [Conference or Workshop Item]

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