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Oberender, Christof and Kopp, K. and Birkhofer, Herbert (2004):
Measuring the customer's perception of design characteristics as indicators for added value.
In: DESIGN <2004, Dubrovnik>: Proceedings ... Dubrovnik, Croatia, May 2004 / Design Society.- Zagreb [u.a.], 2004.- ISBN 953-6313-60-X.- S. 1139-1144, [Conference or Workshop Item]

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