Miede, André and Niemann, Michael and Schulte, Stefan and Eckert, Julian and Kabzeva, Aneta and Repp, Nicolas and Steinmetz, Ralf (2008):
Selected Topics in Service Engineering and Management for Enterprise Systems.
Special Interest Group Enterprise Systems (SIGENTSYS, Pre-ICIS 2008 Workshop on Enterprise Systems Research, Paris, 14th December 2008, ISBN 9780769534343,
[Conference or Workshop Item]