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Social Media for Supporting Emergent Groups in Crisis Management

Reuter, Christian ; Heger, Oliver ; Pipek, Volkmar
eds.: Pipek, Volkmar ; Palen, Leysia ; Landgren, Jonas (2012)
Social Media for Supporting Emergent Groups in Crisis Management.
2012 CSCW Workshop on Collaboration and Crisis Informatics, International Reports on Socio Informatics. Bonn, Germany
Conference or Workshop Item, Bibliographie

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Abstract

The great importance of Social Media for our today's life causes an increasing use of internet-based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a result of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term 'Emergent Group' and to outline their usage of Social Media as well as software-based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, derive further requirements and present a concept for the design of appropriate Social Software. We finally conclude by giving some potential research issues.

Item Type: Conference or Workshop Item
Erschienen: 2012
Editors: Pipek, Volkmar ; Palen, Leysia ; Landgren, Jonas
Creators: Reuter, Christian ; Heger, Oliver ; Pipek, Volkmar
Type of entry: Bibliographie
Title: Social Media for Supporting Emergent Groups in Crisis Management
Language: English
Date: 2012
Publisher: IISI - Internationales Institut für Sozio-Informatik
Book Title: Proceedings of the CSCW 2012 Workshop on Collaboration and Crisis Informatics
Series: International Reports on Socio-Informatics
Series Volume: 9
Event Title: 2012 CSCW Workshop on Collaboration and Crisis Informatics, International Reports on Socio Informatics
Event Location: Bonn, Germany
URL / URN: https://www.iisi.de/wp-content/uploads/2018/07/irsi_vol9iss2...
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Abstract:

The great importance of Social Media for our today's life causes an increasing use of internet-based platforms in crisis situations. Our work intends to show how so-called Emergent Groups, which arise as a result of crises, consist of private citizens and are not yet institutionalized organizations, can be supported by Social Media. At first, our literature review's objective is to define the term 'Emergent Group' and to outline their usage of Social Media as well as software-based requirements and suitable concepts to support such groups. A following quantitative and qualitative empirical analysis of a tornado crisis in the USA enables a closer look at especially virtual working Emergent Groups. Building on our literature review and empirical analysis, we discuss implications, derive further requirements and present a concept for the design of appropriate Social Software. We finally conclude by giving some potential research issues.

Uncontrolled Keywords: HCI,InfoStrom,Kooperation,SMO
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:39
Last Modified: 03 Jul 2024 02:37
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