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Supporting improvisation work in inter-organizational crisis management

Ley, Benedikt ; Pipek, Volkmar ; Reuter, Christian ; Wiedenhoefer, Torben (2012)
Supporting improvisation work in inter-organizational crisis management.
CHI '12: SIGCHI Conference on Human Factors in Computing Systems. Austin, Texas, USA (May 05, 2012-May 10, 2012)
doi: 10.1145/2207676.2208617
Conference or Workshop Item, Bibliographie

Abstract

Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.

Item Type: Conference or Workshop Item
Erschienen: 2012
Creators: Ley, Benedikt ; Pipek, Volkmar ; Reuter, Christian ; Wiedenhoefer, Torben
Type of entry: Bibliographie
Title: Supporting improvisation work in inter-organizational crisis management
Language: English
Date: 2012
Place of Publication: New York, New York, USA
Publisher: ACM Press
Book Title: Proceedings of the Conference on Human Factors in Computing Systems (CHI)
Event Title: CHI '12: SIGCHI Conference on Human Factors in Computing Systems
Event Location: Austin, Texas, USA
Event Dates: May 05, 2012-May 10, 2012
DOI: 10.1145/2207676.2208617
URL / URN: http://dl.acm.org/citation.cfm?doid=2207676.2208617
Abstract:

Improvisation is necessary when planned decision-making as the main managerial activity does not fit the conditions the practice provides. In these cases, information technology should not just automate planned and structured decisions, but support improvisational practice. In this contribution we present an empirical study about the improvisation work in scenarios of medium to large power outages in Germany. Our focus is on inter-organizational cooperation practices, thus we examined the cooperation of fire departments, police, public administration, electricity infrastructure operators and citizens. Our empirical material allows to describe reasons and conditions for improvisation. Our resulting recommendations address the support of aggregation and visualization of information, a necessary individualization of information compositions, options for collaborative situation assessment, requirements for informal and formal communication, and accessibility of information resources.

Uncontrolled Keywords: A-Paper,HCI,InfoStrom,Kooperation,RSBE
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:42
Last Modified: 03 Jul 2024 06:21
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