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Combining Real and Virtual Volunteers through Social Media

Reuter, Christian ; Heger, Oliver ; Pipek, Volkmar
Hrsg.: Comes, T. ; Fiedrich, F. ; Fortier, S. ; Geldermann, J. ; Müller, Tim (2013)
Combining Real and Virtual Volunteers through Social Media.
International Conference on Information Systems for Crisis Response and Management. Baden-Baden, Germany (12.05.2013-15.05.2013)
Konferenzveröffentlichung, Bibliographie

Kurzbeschreibung (Abstract)

Recent studies have called attention to the improvement of 'collaborative resilience' by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.

Typ des Eintrags: Konferenzveröffentlichung
Erschienen: 2013
Herausgeber: Comes, T. ; Fiedrich, F. ; Fortier, S. ; Geldermann, J. ; Müller, Tim
Autor(en): Reuter, Christian ; Heger, Oliver ; Pipek, Volkmar
Art des Eintrags: Bibliographie
Titel: Combining Real and Virtual Volunteers through Social Media
Sprache: Englisch
Publikationsjahr: 2013
Ort: Karlsruhe
Verlag: KIT Karlsruhe
Buchtitel: ISCRAM 2013 Conference Proceedings – 10th International Conference on Information Systems for Crisis Response and Management
Veranstaltungstitel: International Conference on Information Systems for Crisis Response and Management
Veranstaltungsort: Baden-Baden, Germany
Veranstaltungsdatum: 12.05.2013-15.05.2013
URL / URN: http://idl.iscram.org/files/reuter/2013/874_Reuter_etal2013....
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Kurzbeschreibung (Abstract):

Recent studies have called attention to the improvement of 'collaborative resilience' by fostering the collaboration potentials of public and private stakeholders during disasters. With our research we consider real and virtual volunteers in order to detect conditions for cooperation among those citizen groups through social media. Therefore we analysed the usage of Twitter during a tornado crisis to look for role patterns and aspects that helped volunteer groups in the virtual to emerge, and matched the data with an interview study on experiences, attitudes, concerns and potentials professional emergency services recounted in the emergence of volunteer groups in the real. While virtual groups seem to easily form and collaborate, the engagement of real volunteers is decreasing according to the perception of professionals. We discuss the dynamics in both tendencies and suggest design implications (use of existing social networks, promotion and awareness, connection among volunteers, connection to emergency services and systems) to support both types of volunteer groups, which lead to a software prototype.

Freie Schlagworte: HCI,InfoStrom,Kooperation,SMO,Selected
Fachbereich(e)/-gebiet(e): 20 Fachbereich Informatik
20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC)
Hinterlegungsdatum: 08 Jan 2019 13:38
Letzte Änderung: 03 Jul 2024 06:20
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