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What You See Is What I Need: Mobile Reporting Practices in Emergencies

Ludwig, Thomas ; Reuter, Christian ; Pipek, Volkmar
eds.: Bertelsen, Olav W. ; Ciolfi, Luigina ; Grasso, Antonietta ; Papadopoulos, George Angelos (2013)
What You See Is What I Need: Mobile Reporting Practices in Emergencies.
European Conference on Computer Supported Cooperative Work (ECSCW). Paphos, Cyrus (21-25 September 2013)
doi: 10.1007/978-1-4471-5346-7_10
Conference or Workshop Item, Bibliographie

Abstract

Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.

Item Type: Conference or Workshop Item
Erschienen: 2013
Editors: Bertelsen, Olav W. ; Ciolfi, Luigina ; Grasso, Antonietta ; Papadopoulos, George Angelos
Creators: Ludwig, Thomas ; Reuter, Christian ; Pipek, Volkmar
Type of entry: Bibliographie
Title: What You See Is What I Need: Mobile Reporting Practices in Emergencies
Language: English
Date: 2013
Publisher: Springer
Book Title: ECSCW 2013: Proceedings of the 13th European Conference on Computer Supported Cooperative Work
Event Title: European Conference on Computer Supported Cooperative Work (ECSCW)
Event Location: Paphos, Cyrus
Event Dates: 21-25 September 2013
DOI: 10.1007/978-1-4471-5346-7_10
URL / URN: http://link.springer.com/chapter/10.1007/978-1-4471-5346-7_1...
Abstract:

Decisions of emergency response organisations (police, fire fighters, infrastructure providers, etc.) rely on accurate and timely information. Some necessary information is integrated into control centre's IT (weather, availability of electricity, gauge information, etc.), but almost every decision needs to be based on very specific information of the current crisis situation. Due to the unpredictable nature of a crisis, gathering this kind of information requires much improvisation and articulation work which we aim to support. We present a study on how different emergency response organisations communicate with teams on-site to generate necessary information for the coordinating instances, and we described, implemented and evaluated an interaction concept as well as a prototype to support this communication by a semi-structured request-and-report system based on Android devices. We learned that (1) the accuracy of request and reports can be improved by using an appropriate metadata structure in addition to creating multimedia-based information content, (2) requirements of trusted and fast information need to be respected in support concepts although they may even be contradictory, and (3) the coordination strategy of the emergency response organisation also shapes the way this interaction needs to be designed.

Uncontrolled Keywords: A-Paper,HCI,InfoStrom,Kooperation
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:37
Last Modified: 22 Sep 2021 14:33
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