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Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies

Reuter, Christian ; Ludwig, Thomas ; Pipek, Volkmar (2014)
Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies.
In: ACM Transactions on Computer-Human Interaction (TOCHI), 21 (5)
doi: 10.1145/2651365
Article, Bibliographie

Abstract

Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent 'collaboration needs' in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.

Item Type: Article
Erschienen: 2014
Creators: Reuter, Christian ; Ludwig, Thomas ; Pipek, Volkmar
Type of entry: Bibliographie
Title: Ad Hoc Participation in Situation Assessment: Supporting Mobile Collaboration in Emergencies
Language: English
Date: November 2014
Publisher: ACM
Journal or Publication Title: ACM Transactions on Computer-Human Interaction (TOCHI)
Volume of the journal: 21
Issue Number: 5
DOI: 10.1145/2651365
URL / URN: http://www.wineme.uni-siegen.de/paper/2014/2014_reuterludwig...
Abstract:

Emergencies are characterized by high complexity and unpredictability. In order to assess and manage them successfully, improvisation work and informal communication, even beyond local and organizational boundaries, is needed. Such informal practices can facilitate ad hoc participation of units in situation assessment, but this may lack overall situation awareness. This paper presents a study on how emergent 'collaboration needs' in current work of response teams, who are located on-site and in the control center, could be supported by mobile geo-collaboration systems. First, we present the results of an empirical study about informal work and mobile collaboration practices of emergency services. Then we describe the concept of a mobile geo-collaboration system that addresses the aspects detected in the empirical study and that was implemented as an Android application using web sockets, a technology enabling full-duplex ad hoc communication. Finally we outline the findings of its evaluation in practice and its implications.

Uncontrolled Keywords: A-Paper,HCI,InfoStrom,Kooperation,Selected
Additional Information:

Artikel Nr. 26

Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:32
Last Modified: 08 Sep 2021 12:59
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