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Emergency Services Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe

Reuter, Christian ; Ludwig, Thomas ; Kaufhold, Marc-André ; Spielhofer, Thomas (2016)
Emergency Services Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe.
In: International Journal of Human-Computer Studies (IJHCS), 95
doi: 10.1016/j.ijhcs.2016.03.005
Article, Bibliographie

Abstract

Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.

Item Type: Article
Erschienen: 2016
Creators: Reuter, Christian ; Ludwig, Thomas ; Kaufhold, Marc-André ; Spielhofer, Thomas
Type of entry: Bibliographie
Title: Emergency Services Attitudes towards Social Media: A Quantitative and Qualitative Survey across Europe
Language: English
Date: 2016
Publisher: Elsevier
Journal or Publication Title: International Journal of Human-Computer Studies (IJHCS)
Volume of the journal: 95
DOI: 10.1016/j.ijhcs.2016.03.005
URL / URN: http://www.sciencedirect.com/science/article/pii/S1071581916...
Corresponding Links:
Abstract:

Various studies show that social media is used in emergencies – and that in spite of possible challenges for emergency services, beneficial use cases can be identified. However, relatively little empirical data is available regarding the attitudes of emergency services towards social media, and almost none of a comparative nature. This article summarizes the findings of a survey conducted of the EU project ‘EmerGent' with 761 emergency service staff across 32 European countries from September to December 2014. The main aims of the survey were to explore the attitudes expressed by emergency service staff towards social media for private and organizational use as well as the levels and main factors influencing the current and likely future use of social media in their organizations. Based on our results, we discuss possible enhancements of the emergency management cycle using social media.

Uncontrolled Keywords: A-Paper,CSCW,EmerGent,HCI,SMO,Selected
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:53
Last Modified: 18 Nov 2021 15:07
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