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Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany

Reuter, Christian ; Kaufhold, Marc-André ; Spielhofer, Thomas ; Hahne, Anna Sophie (2017)
Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany.
New York, USA
doi: 10.1145/3134725
Conference or Workshop Item, Bibliographie

Abstract

The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and / or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps.

Item Type: Conference or Workshop Item
Erschienen: 2017
Creators: Reuter, Christian ; Kaufhold, Marc-André ; Spielhofer, Thomas ; Hahne, Anna Sophie
Type of entry: Bibliographie
Title: Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany
Language: English
Date: 2017
Place of Publication: New York, USA
Publisher: ACM
Journal or Publication Title: Proceedings of the ACM Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing Vol. 1 Issue CSCW
Event Location: New York, USA
DOI: 10.1145/3134725
URL / URN: https://dl.acm.org/doi/10.1145/3134725
Corresponding Links:
Abstract:

The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and / or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps.

Uncontrolled Keywords: A-Paper,EmerGent,HCI,KontiKat,SMO,Selected
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
Date Deposited: 22 Oct 2018 13:27
Last Modified: 18 Nov 2021 14:48
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