Activity-Centric Suppport for Weakly-Structured Business Process

Schmidt, Benedikt and Stoitsev, Todor and Mühlhäuser, Max :
Activity-Centric Suppport for Weakly-Structured Business Process.
Proceedings of the 2010 ACM SIGCHI Symposium on Engineering Interactive Computing Systems ACM
[Conference or Workshop Item] , (2010)

Abstract

Knowledge-intensive tasks are a blind spot for business process management systems, as these tasks are executed in an unsupervised, highly individual manner. Hence, individual experience is not disseminated and task execution largely depends on implicit knowledge. In this paper we present a framework, realizing situationspecific and personalized task execution support for knowledgeintensive tasks in business processes. As a core concept we suggest activity scheme: a structure capturing a probabilistic task execution model. Activity schemes seamlessly integrate the organizational business process with the individual task execution process based on personalization and generalization of user interactions in the working applications.

Optionen (nur für Redakteure)

View Item