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Integrated Quality Management for Urban Transport Systems

Boltze, Manfred and Jentsch, Heiko (2010):
Integrated Quality Management for Urban Transport Systems.
In: Selected proceedings of the World Conference on Transport Research (WCTR), In: World Conference on Transport Research (WCTR), Lissabon, 11-15 Juli 2010, [Online-Edition: http://www.verkehr.tu-darmstadt.de/media/verkehr/fgvv/prof_b...],
[Conference or Workshop Item]

Abstract

In our societies, in many areas of production and services quality management proceduresare already well established. They became important elements of a successful businessmanagement. In traffic and transport such approaches to quality management came up onlyquite late with increasing privatization and market-orientation. Meanwhile, several instru-ments of quality management have been established. Nevertheless, a comprehensive andintegrated quality management for urban transport systems has not been developed yet.This contribution describes the objectives of such a comprehensive quality management andthe related basic methods. The different perspectives of road users, transport systemoperators, and the society on the quality are analysed. The application of qualitymanagement for products and processes in the urbantransport system is drafted. There fore,a modular approach is developed. It covers the planning, implementation, and operation of the transport infrastructure. Several development needs are identified, which addresses procedures and tools of quality management for different systems, criteria to describe thequality, demanded levels of quality, procedures to measure and monitor quality, a qualitymanagement handbook, a formal certification, and of course appropriate resources. The contribution aims to draw a comprehensivepicture on how such quality management systemfor urban traffic should look like, and which problems must be expected on the way towardsits implementation.

Item Type: Conference or Workshop Item
Erschienen: 2010
Creators: Boltze, Manfred and Jentsch, Heiko
Title: Integrated Quality Management for Urban Transport Systems
Language: English
Abstract:

In our societies, in many areas of production and services quality management proceduresare already well established. They became important elements of a successful businessmanagement. In traffic and transport such approaches to quality management came up onlyquite late with increasing privatization and market-orientation. Meanwhile, several instru-ments of quality management have been established. Nevertheless, a comprehensive andintegrated quality management for urban transport systems has not been developed yet.This contribution describes the objectives of such a comprehensive quality management andthe related basic methods. The different perspectives of road users, transport systemoperators, and the society on the quality are analysed. The application of qualitymanagement for products and processes in the urbantransport system is drafted. There fore,a modular approach is developed. It covers the planning, implementation, and operation of the transport infrastructure. Several development needs are identified, which addresses procedures and tools of quality management for different systems, criteria to describe thequality, demanded levels of quality, procedures to measure and monitor quality, a qualitymanagement handbook, a formal certification, and of course appropriate resources. The contribution aims to draw a comprehensivepicture on how such quality management systemfor urban traffic should look like, and which problems must be expected on the way towardsits implementation.

Title of Book: Selected proceedings of the World Conference on Transport Research (WCTR)
Divisions: 13 Department of Civil and Environmental Engineering Sciences > Institutes of Transportation > Institute for Transport Planning and Traffic Engineering
13 Department of Civil and Environmental Engineering Sciences > Institutes of Transportation
13 Department of Civil and Environmental Engineering Sciences
Event Title: World Conference on Transport Research (WCTR)
Event Location: Lissabon
Event Dates: 11-15 Juli 2010
Date Deposited: 28 Apr 2017 20:17
Official URL: http://www.verkehr.tu-darmstadt.de/media/verkehr/fgvv/prof_b...
Alternative keywords:
Alternative keywordsLanguage
urban transport, quality management, performance measurement, urban transport policyEnglish
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