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Organisational-Oriented Service Architecture: Using the Workflow Management Approach to Control Service System Execution

Link, Marco and Ortner, Erich (2009):
Organisational-Oriented Service Architecture: Using the Workflow Management Approach to Control Service System Execution.
In: International Conference on Management and Service Science, IEEE CNF, [Article]

Abstract

The research field "Services Science" deals with the opportunities and challenges arising inside and outside of organizations in service sectors, aiming at the industrialization (global division of labor and automation) of these sectors. This goal can only be reached when the performance know-how an individual needs to execute a task can be language-critically reconstructed and managed with the aid of computers, as is the case with application software. By transforming the performance know-how into a linguistic schema that has been set up according to a human task, this "materialized know-how" -through the linguistic carrierbecomes available like a serviceable tool. Under these circumstances, we could introduce a service abstraction with two types of services (composite and operational) which are controlled by workflow management systems.

Item Type: Article
Erschienen: 2009
Creators: Link, Marco and Ortner, Erich
Title: Organisational-Oriented Service Architecture: Using the Workflow Management Approach to Control Service System Execution
Language: English
Abstract:

The research field "Services Science" deals with the opportunities and challenges arising inside and outside of organizations in service sectors, aiming at the industrialization (global division of labor and automation) of these sectors. This goal can only be reached when the performance know-how an individual needs to execute a task can be language-critically reconstructed and managed with the aid of computers, as is the case with application software. By transforming the performance know-how into a linguistic schema that has been set up according to a human task, this "materialized know-how" -through the linguistic carrierbecomes available like a serviceable tool. Under these circumstances, we could introduce a service abstraction with two types of services (composite and operational) which are controlled by workflow management systems.

Journal or Publication Title: International Conference on Management and Service Science, IEEE CNF
Divisions: 01 Department of Law and Economics
01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete
Date Deposited: 17 Dec 2010 10:29
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