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Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany

Haunschild, Jasmin and Kaufhold, Marc-André and Reuter, Christian (2020):
Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany.
AIS Electronic Library (AISel), In: 15th International Conference on Wirtschaftsinformatik (WI2020), Potsdam, Germany, 08.-11.03., DOI: 10.30844/wi_2020_o2-haunschild,
[Online-Edition: https://www.peasec.de/paper/2020/2020_HaunschildKaufholdReut...],
[Conference or Workshop Item]

Abstract

Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.

Item Type: Conference or Workshop Item
Erschienen: 2020
Creators: Haunschild, Jasmin and Kaufhold, Marc-André and Reuter, Christian
Title: Sticking with Landlines? Citizens’ Use and Perception of Social Media in Emergencies and Expectations Towards Emergency Services in Germany
Language: English
Abstract:

Crisis informatics has examined the use, potentials and weaknesses of social media in emergencies across different events (e.g., man-made, natural or hybrid), countries and heterogeneous participants (e.g., citizens or emergency services) for almost two decades. While most research analyzes specific cases, few studies have focused on citizens’ perceptions of different social media platforms in emergencies using a representative sample. Basing our questionnaire on a workshop with police officers, we present the results of a representative study on citizens’ perception of social media in emergencies that we conducted in Germany. Our study suggests that when it comes to emergencies, socio-demographic differences are largely insignificant and no clear preferences for emergency services’ social media strategies exist. Due to the widespread searching behavior on some platforms, emergency services can reach a wide audience by turning to certain channels but should account for groups with distinct preferences.

Journal or Publication Title: Proceedings of the International Conference on Wirtschaftsinformatik (WI)
Publisher: AIS Electronic Library (AISel)
Uncontrolled Keywords: Social Media, Emergency Management, Police Departments, Use and Expectations, Quantitative Research, X3, A-Paper, CORE-C, Crisis, MAKI, SecUrban, VHB-C,WKWI-A, emergenCITY
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
DFG-Collaborative Research Centres (incl. Transregio)
DFG-Collaborative Research Centres (incl. Transregio) > Collaborative Research Centres
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
DFG-Collaborative Research Centres (incl. Transregio) > Collaborative Research Centres > CRC 1053: MAKI – Multi-Mechanisms Adaptation for the Future Internet
Event Title: 15th International Conference on Wirtschaftsinformatik (WI2020)
Event Location: Potsdam, Germany
Event Dates: 08.-11.03.
Date Deposited: 06 Apr 2020 12:52
DOI: 10.30844/wi_2020_o2-haunschild
Official URL: https://www.peasec.de/paper/2020/2020_HaunschildKaufholdReut...
Additional Information:

Gewinner des "Best Paper Social Impact Award"

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