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Avoiding crisis in communication: a computer-supported training approach for emergency management

Reuter, Christian and Pipek, Volkmar and Mueller, Claudia (2009):
Avoiding crisis in communication: a computer-supported training approach for emergency management.
6, In: International Journal of Emergency Management (IJEM), (3-4), pp. 356-368, [Online-Edition: https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmuell...],
[Article]

Abstract

Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

Item Type: Article
Erschienen: 2009
Creators: Reuter, Christian and Pipek, Volkmar and Mueller, Claudia
Title: Avoiding crisis in communication: a computer-supported training approach for emergency management
Language: English
Abstract:

Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.

Journal or Publication Title: International Journal of Emergency Management (IJEM)
Volume: 6
Number: 3-4
Uncontrolled Keywords: CSCW,Germany,HCI,RWE,collaborative training,computer-supported collaborative learning,computer-supported cooperative work,crisis,crisis communication,crisis communications,crisis management,crisis management systems,crisis training,cscl,cscw,electricity provider,electricity providers,emergency management,interorganisational training.,management systems
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:49
Official URL: https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmuell...
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