Reuter, Christian ; Pipek, Volkmar ; Mueller, Claudia (2009)
Avoiding crisis in communication: a computer-supported training approach for emergency management.
In: International Journal of Emergency Management (IJEM), 6 (3-4)
doi: 10.1504/IJEM.2009.031571
Artikel, Bibliographie
Kurzbeschreibung (Abstract)
Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders.
| Typ des Eintrags: | Artikel |
|---|---|
| Erschienen: | 2009 |
| Autor(en): | Reuter, Christian ; Pipek, Volkmar ; Mueller, Claudia |
| Art des Eintrags: | Bibliographie |
| Titel: | Avoiding crisis in communication: a computer-supported training approach for emergency management |
| Sprache: | Englisch |
| Publikationsjahr: | 2009 |
| Verlag: | Inderscience Enterprises Limited |
| Titel der Zeitschrift, Zeitung oder Schriftenreihe: | International Journal of Emergency Management (IJEM) |
| Jahrgang/Volume einer Zeitschrift: | 6 |
| (Heft-)Nummer: | 3-4 |
| DOI: | 10.1504/IJEM.2009.031571 |
| URL / URN: | https://www.wineme.uni-siegen.de/paper/2009/reuterpipekmuell... |
| Kurzbeschreibung (Abstract): | Crisis management requires stakeholders not only to show strategic, organisational preparedness for crisis events (e.g., by systematising and professionalising coping with work), but also to develop skills in dealing with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but also be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German Electricity Provider (GEP) and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but also interorganisational training that will allow improving the mutual understanding of communication practices and meeting the information needs of other stakeholders. |
| Freie Schlagworte: | CSCW,Germany,HCI,RWE,collaborative training,computer-supported collaborative learning,computer-supported cooperative work,crisis,crisis communication,crisis communications,crisis management,crisis management systems,crisis training,cscl,cscw,electricity provider,electricity providers,emergency management,interorganisational training.,management systems |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) |
| Hinterlegungsdatum: | 08 Jan 2019 13:49 |
| Letzte Änderung: | 17 Okt 2021 09:53 |
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