Reuter, Christian ; Pipek, Volkmar ; Mueller, Claudia
Hrsg.: Landgren, Jonas ; Jul, S. (2009)
Computer Supported Collaborative Training in Crisis Communication Management.
ISCRAM 2009 - 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives. Gothenburg, Sweden (10.05.2009-13.05.2009)
Konferenzveröffentlichung, Bibliographie
Kurzbeschreibung (Abstract)
Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders.
| Typ des Eintrags: | Konferenzveröffentlichung |
|---|---|
| Erschienen: | 2009 |
| Herausgeber: | Landgren, Jonas ; Jul, S. |
| Autor(en): | Reuter, Christian ; Pipek, Volkmar ; Mueller, Claudia |
| Art des Eintrags: | Bibliographie |
| Titel: | Computer Supported Collaborative Training in Crisis Communication Management |
| Sprache: | Englisch |
| Publikationsjahr: | 2009 |
| Ort: | Gothenburg, Sweden |
| Buchtitel: | Proceedings of the Information Systems for Crisis Response and Management (ISCRAM) |
| Reihe: | ISCRAM Information Systems for Crisis Response and Management |
| Band einer Reihe: | 6 |
| Veranstaltungstitel: | ISCRAM 2009 - 6th International Conference on Information Systems for Crisis Response and Management: Boundary Spanning Initiatives and New Perspectives |
| Veranstaltungsort: | Gothenburg, Sweden |
| Veranstaltungsdatum: | 10.05.2009-13.05.2009 |
| URL / URN: | http://idl.iscram.org/files/reuter/2009/875_Reuter_etal2009.... |
| Kurzbeschreibung (Abstract): | Crisis management requires stakeholders to not only show strategic, organisational preparedness for crisis events (e.g. by systematising and professionalizing coping work), but also to develop skills to deal with unanticipated events and other stakeholders involved in the same crisis. They should not only rely on established information flows and behaviour patterns, but should be able to deal with situational aspects. This usually involves communication work within and between organisations involved in crisis management. We describe the practice of the crisis communication training of a German electricity provider and the prototype we developed, implemented and evaluated. The collaborative training tool targets not only the local practice, but aims at inter-organisational trainings that would also allow improving the mutual understanding for communication practices and information needs of other stakeholders. |
| Freie Schlagworte: | CSCW,HCI,PRAXLABS,RWE,computer supported collaborative learning,crisis management,crisis training |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) |
| Hinterlegungsdatum: | 08 Jan 2019 13:50 |
| Letzte Änderung: | 03 Jul 2024 06:24 |
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