Reuter, Christian ; Marx, Alexandra ; Pipek, Volkmar (2012)
Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations.
In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), 4 (1)
doi: 10.4018/jiscrm.2012010101
Artikel, Bibliographie
Kurzbeschreibung (Abstract)
The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term 'social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations.
| Typ des Eintrags: | Artikel |
|---|---|
| Erschienen: | 2012 |
| Autor(en): | Reuter, Christian ; Marx, Alexandra ; Pipek, Volkmar |
| Art des Eintrags: | Bibliographie |
| Titel: | Crisis Management 2.0: Towards a Systematization of Social Software Use in Crisis Situations |
| Sprache: | Englisch |
| Publikationsjahr: | 2012 |
| Titel der Zeitschrift, Zeitung oder Schriftenreihe: | International Journal of Information Systems for Crisis Response and Management (IJISCRAM) |
| Jahrgang/Volume einer Zeitschrift: | 4 |
| (Heft-)Nummer: | 1 |
| DOI: | 10.4018/jiscrm.2012010101 |
| URL / URN: | https://link.springer.com/chapter/10.1007/978-3-658-08586-5_... |
| Kurzbeschreibung (Abstract): | The contribution of this paper is to propose a systematization of social software use in crisis situations pointing out different types of cooperation and its challenges. We will discuss how the organizational actors involved in crisis management (police, fire-fighters, organizations etc.) and the affected citizens are communicating and can communicate and collaborate through the use of social software. After defining the term 'social software' we will outline the state-of-the-art about its use in crisis management. Drawing from this, we will present two case studies where we have examined the use of social software in 2010: first during the disruption of air travel caused by the eruptions of the volcano Eyjafjallajökull in Iceland and second during the mass panic at the Love Parade music festival in Germany. Based on both previous work and case studies we will discuss potentials and weaknesses and propose a classification matrix for different types of cooperation as a step towards a systematization of social software use in crisis situations. |
| Freie Schlagworte: | 0,CSCW,HCI,InfoStrom,Kooperation,RSBE,SMO,Selected,cation,classifi-,classification,collaboration,computer supported cooperative work,crisis,crisis management,cscw,management,social media,social software,systematization,web 2 |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) |
| Hinterlegungsdatum: | 08 Jan 2019 13:40 |
| Letzte Änderung: | 21 Sep 2021 15:00 |
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