TU Darmstadt / ULB / TUbiblio

Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries

Reuter, Christian and Ludwig, Thomas and Friberg, Therese and Pratzler-Wanczura, Sylvia and Gizikis, Alexis (2015):
Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries.
In: International Journal of Information Systems for Crisis Response and Management (IJISCRAM), pp. 36-58, 7, (2), ISSN 1937-9390,
DOI: 10.4018/IJISCRAM.2015040103,
[Online-Edition: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=1...],
[Article]

Abstract

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them - or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Item Type: Article
Erschienen: 2015
Creators: Reuter, Christian and Ludwig, Thomas and Friberg, Therese and Pratzler-Wanczura, Sylvia and Gizikis, Alexis
Title: Social Media and Emergency Services? Interview Study on Current and Potential Use in 7 European Countries
Language: English
Abstract:

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them - or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Journal or Publication Title: International Journal of Information Systems for Crisis Response and Management (IJISCRAM)
Volume: 7
Number: 2
Uncontrolled Keywords: CSCW,EmerGent,HCI,SMO
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 08 Jan 2019 13:29
DOI: 10.4018/IJISCRAM.2015040103
Official URL: http://services.igi-global.com/resolvedoi/resolve.aspx?doi=1...
Export:

Optionen (nur für Redakteure)

View Item View Item