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XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters

Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Pipek, Volkmar (2015):
XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters.
Seoul, Korea, ACM Press, In: Proceedings of the Conference on Human Factors in Computing Systems (CHI), Seoul, Korea, DOI: 10.1145/2702123.2702171, [Online-Edition: http://www.peasec.de/paper/2015/2015_ReuterLudwigKaufholdPip...],
[Conference or Workshop Item]

Abstract

Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.

Item Type: Conference or Workshop Item
Erschienen: 2015
Creators: Reuter, Christian and Ludwig, Thomas and Kaufhold, Marc-André and Pipek, Volkmar
Title: XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters
Language: English
Abstract:

Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.

Place of Publication: Seoul, Korea
Publisher: ACM Press
Uncontrolled Keywords: A-Paper,CSCW,EmerGent,HCI,Kooperation,SMO,Selected
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Event Title: Proceedings of the Conference on Human Factors in Computing Systems (CHI)
Event Location: Seoul, Korea
Date Deposited: 08 Jan 2019 13:29
DOI: 10.1145/2702123.2702171
Official URL: http://www.peasec.de/paper/2015/2015_ReuterLudwigKaufholdPip...
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