Reuter, Christian ; Ludwig, Thomas ; Kaufhold, Marc-André ; Pipek, Volkmar (2015)
XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters.
CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems. Seoul, Korea (18.04.2015-23.04.2015)
doi: 10.1145/2702123.2702171
Konferenzveröffentlichung, Bibliographie
Kurzbeschreibung (Abstract)
Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters.
| Typ des Eintrags: | Konferenzveröffentlichung |
|---|---|
| Erschienen: | 2015 |
| Autor(en): | Reuter, Christian ; Ludwig, Thomas ; Kaufhold, Marc-André ; Pipek, Volkmar |
| Art des Eintrags: | Bibliographie |
| Titel: | XHELP: Design of a Cross-Platform Social-Media Application to Support Volunteer Moderators in Disasters |
| Sprache: | Englisch |
| Publikationsjahr: | 2015 |
| Ort: | Seoul, Korea |
| Verlag: | ACM Press |
| Buchtitel: | Proceedings of the Conference on Human Factors in Computing Systems (CHI) |
| Veranstaltungstitel: | CHI '15: Proceedings of the 33rd Annual ACM Conference on Human Factors in Computing Systems |
| Veranstaltungsort: | Seoul, Korea |
| Veranstaltungsdatum: | 18.04.2015-23.04.2015 |
| DOI: | 10.1145/2702123.2702171 |
| URL / URN: | http://www.peasec.de/paper/2015/2015_ReuterLudwigKaufholdPip... |
| Kurzbeschreibung (Abstract): | Recent disasters have shown an increase in the significance of social media for both affected citizens and volunteers alike in the coordination of information and organization of relief activities, often independently of and in addition to the official emergency response. Existing research mainly focuses on the way in which individual platforms are used by volunteers in response to disasters. This paper examines the use of social media during the European Floods of 2013 and proposes a novel cross-social-media application for volunteers. Besides comprehensive analysis of volunteer communities, interviews were conducted with "digital volunteers" such as Facebook moderators of disaster-related groups. Based on the challenges identified, we designed and implemented the cross-social-media application "XHELP", which allows information to be both, acquired and distributed cross-media and cross-channel. The evaluation with 20 users leads to further design requirements for applications aiming to support volunteer moderators during disasters. |
| Freie Schlagworte: | A-Paper,CSCW,EmerGent,HCI,Kooperation,SMO,Selected |
| Fachbereich(e)/-gebiet(e): | 20 Fachbereich Informatik 20 Fachbereich Informatik > Wissenschaft und Technik für Frieden und Sicherheit (PEASEC) |
| Hinterlegungsdatum: | 08 Jan 2019 13:29 |
| Letzte Änderung: | 03 Jul 2024 06:15 |
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