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Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe

Reuter, Christian and Spielhofer, Thomas (2017):
Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe.
In: Journal Technological Forecasting and Social Change (TFSC), pp. 168-180, 121, DOI: 10.1016/j.techfore.2016.07.038,
[Online-Edition: https://www.wineme.uni-siegen.de/paper/2016/2016_reuterspiel...],
[Article]

Abstract

Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.

Item Type: Article
Erschienen: 2017
Creators: Reuter, Christian and Spielhofer, Thomas
Title: Towards Social Resilience: A Quantitative and Qualitative Survey on Citizens' Perception of Social Media in Emergencies in Europe
Language: English
Abstract:

Social media is increasingly being used during emergencies. Most available studies are focused on how citizens and/or authorities use these technologies in concrete events. However, larger quantitative studies with significant results on attitudes, needs and future plans of citizens in such events are not available - especially such of a comparative nature related to emergency services. As part of the EU project ‘EmerGent' this article presents the findings of a survey of 1034 citizens across 30 European countries conducted between February and June 2015 to explore citizens' attitudes towards the use of social media for private purposes and in emergency situations. The article briefly compares these findings with a second survey conducted with 761 emergency service staff across 32 European countries from September to December 2014. The aim of the overall study is to discuss citizens' attitudes towards social media in emergencies in order to derive challenges and opportunities for social resilience.

Journal or Publication Title: Journal Technological Forecasting and Social Change (TFSC)
Volume: 121
Uncontrolled Keywords: A-Paper,EmerGent,SMO
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
Date Deposited: 22 Oct 2018 14:16
DOI: 10.1016/j.techfore.2016.07.038
Official URL: https://www.wineme.uni-siegen.de/paper/2016/2016_reuterspiel...
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