Reuter, Christian and Kaufhold, Marc-André and Spielhofer, Thomas and Hahne, Anna Sophie (2017):
Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany.
In: Proceedings of the ACM Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing, 1 (Issue CSCW), pp. 1-19. DOI: 10.1145/3134725,
[Article]
Abstract
The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and / or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps.
| Item Type: | Article |
|---|---|
| Erschienen: | 2017 |
| Creators: | Reuter, Christian and Kaufhold, Marc-André and Spielhofer, Thomas and Hahne, Anna Sophie |
| Title: | Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany |
| Language: | English |
| Abstract: | The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and / or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps. |
| Journal or Publication Title: | Proceedings of the ACM Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing |
| Journal volume: | 1 |
| Number: | Issue CSCW |
| Place of Publication: | New York, USA |
| Uncontrolled Keywords: | A-Paper,EmerGent,HCI,KontiKat,SMO,Selected |
| Divisions: | 20 Department of Computer Science 20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC) Profile Areas Profile Areas > Cybersecurity (CYSEC) LOEWE LOEWE > LOEWE-Zentren LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy Zentrale Einrichtungen Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS) |
| Event Location: | New York, USA |
| Date Deposited: | 22 Oct 2018 13:27 |
| DOI: | 10.1145/3134725 |
| Official URL: | http://www.peasec.de/paper/2017/2017_ReuterKaufholdSpielhofe... |
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