TU Darmstadt / ULB / TUbiblio

Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany

Reuter, Christian and Kaufhold, Marc-André and Spielhofer, Thomas and Hahne, Anna Sophie (2017):
Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany.
In: Proceedings of the ACM Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing, pp. 1-19, 1, (Issue CSCW), DOI: 10.1145/3134725,
[Online-Edition: http://www.peasec.de/paper/2017/2017_ReuterKaufholdSpielhofe...],
[Article]

Abstract

The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and / or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps.

Item Type: Article
Erschienen: 2017
Creators: Reuter, Christian and Kaufhold, Marc-André and Spielhofer, Thomas and Hahne, Anna Sophie
Title: Social Media in Emergencies: A Representative Study on Citizens' Perception in Germany
Language: English
Abstract:

The value of social media in crises, disasters, and emergencies across different events (e.g. floods, storms, terroristic attacks), countries, and for heterogeneous participants (e.g. citizens, emergency services) is now well-attested. Existing work has examined the potentials and weaknesses of its use during specific events. Fewer studies, however, have focused on citizens' perceptions of social media in emergencies, and none have deployed a representative sample to examine this. We present the results of the first representative study on citizens' perception of social media in emergencies that we have conducted in Germany. Our study highlights, for example, that around half (45%) of people have used social media during an emergency to share and / or look for information. In contrast, false rumours on social media (74%) are perceived as a threat. Moreover, only a minority of people have downloaded a smartphone app for emergencies (16%), with the most popular ones' weather and first aid apps.

Journal or Publication Title: Proceedings of the ACM Human Computer Interaction (PACM): Computer-Supported Cooperative Work and Social Computing
Volume: 1
Number: Issue CSCW
Place of Publication: New York, USA
Uncontrolled Keywords: A-Paper,EmerGent,HCI,KontiKat,SMO,Selected
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Profile Areas
Profile Areas > Cybersecurity (CYSEC)
LOEWE
LOEWE > LOEWE-Zentren
LOEWE > LOEWE-Zentren > CRISP - Center for Research in Security and Privacy
Zentrale Einrichtungen
Zentrale Einrichtungen > Interdisziplinäre Arbeitsgruppe Naturwissenschaft, Technik und Sicherheit (IANUS)
Event Location: New York, USA
Date Deposited: 22 Oct 2018 13:27
DOI: 10.1145/3134725
Official URL: http://www.peasec.de/paper/2017/2017_ReuterKaufholdSpielhofe...
Export:
Suche nach Titel in: TUfind oder in Google

Optionen (nur für Redakteure)

View Item View Item