TU Darmstadt / ULB / TUbiblio

Enabling End Users to Proactively Tailor Underspecified, Human-centric Business Processes: “Programming by Example” of Weakly-Structured Process Models

Stoitsev, Todor and Scheidl, Stefan and Flentge, Felix and Mühlhäuser, Max (2008):
Enabling End Users to Proactively Tailor Underspecified, Human-centric Business Processes: “Programming by Example” of Weakly-Structured Process Models.
In: Proceedings of the Tenth International Conference on Enterprise Information Systems - (Volume 3), pp. 38-46,
ICEIS 2008, Barcelona, Spain, June 12-16, 2008, ISBN 978-989-8111-40-1,
DOI: 10.5220/0001681300380046,
[Conference or Workshop Item]

Abstract

Enterprises face the challenge of managing underspecified, human-centric business processes, which are executed in distributed teams in a rather informal, ad-hoc manner. This gave hibernating CSCW and ad-hoc workflow research a new push recently. However, there is still the need to clearly perceive end users as the actual drivers of business processes and to enable them to proactively tailor these processes according to their actual expertise and problem solving strategies. This paper presents the design and evaluation of a prototype for end-user development of weakly-structured process models through email-integrated task management. The presented CTM (Collaborative Task Manager) prototype uses "programming by example" to leverage user experience with standard email and task management applications and to extend user skills towards the definition of reusable process structures. By closely correlating to the actual user work practices and software environment, the tool provides a "gentle slope of complexity" for end users engaging in process tailoring activities.

Item Type: Conference or Workshop Item
Erschienen: 2008
Creators: Stoitsev, Todor and Scheidl, Stefan and Flentge, Felix and Mühlhäuser, Max
Title: Enabling End Users to Proactively Tailor Underspecified, Human-centric Business Processes: “Programming by Example” of Weakly-Structured Process Models
Language: English
Abstract:

Enterprises face the challenge of managing underspecified, human-centric business processes, which are executed in distributed teams in a rather informal, ad-hoc manner. This gave hibernating CSCW and ad-hoc workflow research a new push recently. However, there is still the need to clearly perceive end users as the actual drivers of business processes and to enable them to proactively tailor these processes according to their actual expertise and problem solving strategies. This paper presents the design and evaluation of a prototype for end-user development of weakly-structured process models through email-integrated task management. The presented CTM (Collaborative Task Manager) prototype uses "programming by example" to leverage user experience with standard email and task management applications and to extend user skills towards the definition of reusable process structures. By closely correlating to the actual user work practices and software environment, the tool provides a "gentle slope of complexity" for end users engaging in process tailoring activities.

Journal or Publication Title: Proceedings of ICEIS 2008
Title of Book: Proceedings of the Tenth International Conference on Enterprise Information Systems - (Volume 3)
ISBN: 978-989-8111-40-1
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Telecooperation
Event Title: ICEIS 2008
Event Location: Barcelona, Spain
Event Dates: June 12-16, 2008
Date Deposited: 31 Dec 2016 12:59
DOI: 10.5220/0001681300380046
Identification Number: TUD-CS-2008-1152
Corresponding Links:
Export:
Suche nach Titel in: TUfind oder in Google
Send an inquiry Send an inquiry

Options (only for editors)
Show editorial Details Show editorial Details