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Enabling End Users to Proactively Tailor Underspecified, Human-centric Business Processes <b>(best paper award)</b>

Stoitsev, Todor and Scheidl, Stefan and Flentge, Felix and Mühlhäuser, Max (2008):
Enabling End Users to Proactively Tailor Underspecified, Human-centric Business Processes <b>(best paper award)</b>.
In: Proceedings of ICEIS 2008, pp. 38-46, [Article]

Abstract

Enterprises face the challenge of managing underspecified, human-centric business processes, which are executed in distributed teams in a rather informal, ad-hoc manner. This gave hibernating CSCW and ad-hoc workflow research a new push recently. However, there is still the need to clearly perceive end users as the actual drivers of business processes and to enable them to proactively tailor these processes according to their actual expertise and problem solving strategies. This paper presents the design and evaluation of a prototype for end-user development of weakly-structured process models through email-integrated task management. The presented CTM (Collaborative Task Manager) prototype uses &quot;programming by example&quot; to leverage user experience with standard email and task management applications and to extend user skills towards the definition of reusable process structures. By closely correlating to the actual user work practices and software environment, the tool provides a &quot;gentle slope of complexity&quot; for end users engaging in process tailoring activities.

Item Type: Article
Erschienen: 2008
Creators: Stoitsev, Todor and Scheidl, Stefan and Flentge, Felix and Mühlhäuser, Max
Title: Enabling End Users to Proactively Tailor Underspecified, Human-centric Business Processes <b>(best paper award)</b>
Language: German
Abstract:

Enterprises face the challenge of managing underspecified, human-centric business processes, which are executed in distributed teams in a rather informal, ad-hoc manner. This gave hibernating CSCW and ad-hoc workflow research a new push recently. However, there is still the need to clearly perceive end users as the actual drivers of business processes and to enable them to proactively tailor these processes according to their actual expertise and problem solving strategies. This paper presents the design and evaluation of a prototype for end-user development of weakly-structured process models through email-integrated task management. The presented CTM (Collaborative Task Manager) prototype uses &quot;programming by example&quot; to leverage user experience with standard email and task management applications and to extend user skills towards the definition of reusable process structures. By closely correlating to the actual user work practices and software environment, the tool provides a &quot;gentle slope of complexity&quot; for end users engaging in process tailoring activities.

Journal or Publication Title: Proceedings of ICEIS 2008
ISBN: 978-989-8111-40-1
Divisions: 20 Department of Computer Science > Telecooperation
20 Department of Computer Science
Date Deposited: 31 Dec 2016 12:59
Identification Number: TUD-CS-2008-1152
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