Benlian, Alexander ; Koufaris, M. ; Hess, Thomas (2011)
Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance.
In: Journal of Management Information Systems, 28 (3)
Article, Bibliographie
This is the latest version of this item.
| Item Type: | Article |
|---|---|
| Erschienen: | 2011 |
| Creators: | Benlian, Alexander ; Koufaris, M. ; Hess, Thomas |
| Type of entry: | Bibliographie |
| Title: | Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance |
| Language: | English |
| Date: | 2011 |
| Journal or Publication Title: | Journal of Management Information Systems |
| Volume of the journal: | 28 |
| Issue Number: | 3 |
| Divisions: | 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete > Fachgebiet Information Systems & E-Services 01 Department of Law and Economics > Betriebswirtschaftliche Fachgebiete 01 Department of Law and Economics |
| Date Deposited: | 31 May 2012 12:15 |
| Last Modified: | 05 Mar 2013 10:01 |
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| Suche nach Titel in: | TUfind oder in Google |
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Service quality in Software-As-A-Service: Developing the SaaS-QUAL measure and examining its role in usage continuance. (deposited 24 May 2012 13:12)
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