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Social Media and Emergency Services?: Interview Study on Current and Potential Use in 7 European Countries

Reuter, Christian ; Ludwig, Thomas ; Friberg, Therese ; Pratzler-Wanczura, Sylvia ; Gizikis, Alexis (2022)
Social Media and Emergency Services?: Interview Study on Current and Potential Use in 7 European Countries.
In: International Journal of Information Systems for Crisis Response and Management, 2015, 7 (2)
doi: 10.26083/tuprints-00022505
Article, Secondary publication, Publisher's Version

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Abstract

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Item Type: Article
Erschienen: 2022
Creators: Reuter, Christian ; Ludwig, Thomas ; Friberg, Therese ; Pratzler-Wanczura, Sylvia ; Gizikis, Alexis
Type of entry: Secondary publication
Title: Social Media and Emergency Services?: Interview Study on Current and Potential Use in 7 European Countries
Language: English
Date: 2022
Place of Publication: Darmstadt
Year of primary publication: 2015
Publisher: IGI Global
Journal or Publication Title: International Journal of Information Systems for Crisis Response and Management
Volume of the journal: 7
Issue Number: 2
DOI: 10.26083/tuprints-00022505
URL / URN: https://tuprints.ulb.tu-darmstadt.de/22505
Corresponding Links:
Origin: Secondary publication service
Abstract:

Social media is much just used for private as well as business purposes, obviously, also during emergencies. Emergency services are often confronted with the amount of information from social media and might consider using them – or not using them. This article highlights the perception of emergency services on social media during emergencies. Within their European research project EMERGENT, the authors therefore conducted an interview study with emergency service staff (N=11) from seven European countries and eight different cities. Their results highlight the current and potential use of social media, the emergency service's participation in research on social media as well as current challenges, benefits and future plans.

Uncontrolled Keywords: Emergency Services, EMERGENT, Europe, Social Media
Status: Publisher's Version
URN: urn:nbn:de:tuda-tuprints-225050
Classification DDC: 000 Generalities, computers, information > 004 Computer science
300 Social sciences > 360 Social problems , social services, insurance
300 Social sciences > 380 Commerce, communications, transportation
Divisions: 20 Department of Computer Science
20 Department of Computer Science > Science and Technology for Peace and Security (PEASEC)
Date Deposited: 27 Feb 2023 11:17
Last Modified: 06 Mar 2023 10:59
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